FAQS
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Questions? We’ve Got Answers!
31threadco is an online-only quilting and cross-stitch retailer offering high-quality fabrics, precuts (e.g. fat quarters, jelly rolls), quilt kits, patterns. notions, and accessories.
We are headquartered in Blountville, Tennessee USA
We do our best to fill and send orders as quickly as possible, which may limit our ability to edit items in your order or prevent a package from shipping. If you need to make changes or cancel your order, please contact us immediately, and we’ll do our best to address your concern.
We do not accept returns or exchanges on cut fabric or digital products.
If your order is incorrect, damaged, or has an error, please contact us within 7 days of delivery so we can make it right.
Shipping Policy
We ship orders on Monday, Wednesday, and Friday. Orders must be received before 10 AM EST on a shipping day to be sent out the same day.
Shipping Rates & Delivery Times:
- $5.99 | 3–12 business days
- $12 | 1–7 business days
- $20 | 2 business days (delivery time starts once the package ships)
APO/FPO/DPO Shipping
We’re proud to ship to U.S. Military addresses worldwide.
How to enter your address at checkout:
- United States
- AA, AE, or AP
- Enter your APO/FPO/DPO address + ZIP as provided
Example:
PFC John Doe
PSC 1234, Box 5678
APO, AE 09354
United States
Important:
- All APO/FPO/DPO orders ship via USPS only
- Delivery may take 10–30 business days depending on location
- Free shipping on orders $75+ applies
Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.
We’re proud to ship to U.S. Military addresses worldwide.
How to enter your address at checkout:
- United States
- AA, AE, or AP
- Enter your APO/FPO/DPO address + ZIP as provided
Example:
PFC John Doe
PSC 1234, Box 5678
APO, AE 09354
United States
Important:
- All APO/FPO/DPO orders ship via USPS only
- Delivery may take 10–30 business days depending on location
- Free shipping on orders $75+ applies
